Shipping Options
Unfortunately due to another impending Canada Post strike we will have to pause our shipping option at this time. We are a small rural business so we don't get the volume discounts from couriers that larger online retailers do and we don't have access to the smaller more affordable couriers that are available in the city.
If you would really like something shipped please reach out to us via email so we can get you a quote to have an order couriered to you. Email: [email protected]
Thank you for understanding!
We offer shipping via Canada Post. You can choose which option you want during check out. We are still working out the details, so if the actual shipping costs differ from what you were charged at check out you might receive a refund or an invoices for discrepancy while we work on it. Thank you for your understanding!
We do still offer in-store pick up. If you or a friend is able to come by the shop to pick up your order, you can shop online and save the shipping! Simply choose "pick up in store" during check out.
Exchanges and Returns
Returns or exchanges can be made with receipt up to 30 days after purchase. Sorry, no refunds. If an item you have purchased is defective we will do our best to replace it.
If you have an extra ball of yarn purchased from our shop left over from a finished project, please don’t hesitate to ask for project ideas. We have lots of one skein wonder ideas!
SHIPPING FEES
The customer bears the responsibility of cost for shipping to return the items to us and the new cost of replacement except in the case of a faulty or damaged product.